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FAQ

Your order is carefully shipped within 24 hours after purchase during the day from Monday to Saturday and delivered in partnership with La Poste Colissimo (as well as soon Mondial Relay).

You will automatically receive the tracking number of your package at the email address ( be sure to check your "SPAM" ) or telephone number associated with your order, so that you can follow its delivery in real time, particularly on the LA POSTE website. The tracking number is sent as soon as your order has been shipped.

We assure you a fast delivery of 5 working days.

If your order does not reach you within the time indicated above, we invite you to contact us directly at the following address: moustizap@gmail.com or at 0767875503.

We work with the most recognized and used online payment services like PayPal and Stripe (CB) to ensure risk-free payment protection you can count on.

Your banking data is encrypted by an SSL protocol (no one can access it) making your payments 100% secure on our site.

You also have the option to pay in 3 interest-free installments with Klarna.

RETURNS: Of course! You have a 14-day withdrawal period. If you wish to return your product and obtain a refund, please contact us by email at the following address: contact@moustizap.fr. With us, you are 100% satisfied or your money back! Please note that if your product is defective we will take care of the shipping and the new product without you even having to return it to Moustizap.
24/7 CUSTOMER SERVICE

Our team is at your disposal for any questions about our articles or your order.

SECURE PAYMENTS

Online payments are 100% secure by credit card and Paypal.

FREE SHIPPING

For every order, on all products, we offer delivery. Shipping within 24 hours.

SATISFIED OR REFUNDED

You can exercise your legal right of withdrawal as the law indicates.

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