After receiving your package you have up to 14 days to let us know by email at
contact@moustizap.fr or via our contact page that you wish to return your order.

Depending on your preference, you can then choose one of the following options, provided that the item is
returned in new, undamaged condition identical to that in which it was shipped to you:

• Get store credit of equivalent value for new purchases
• Obtain a product of equal or lower value directly from the store to the one returned
• Get a refund for your order

If you wish to return or exchange your order for any reason, our team is available 7 days a week to assist you in your process.

After receiving your package you have up to 14 days to let us know by email at contact@moustizap.fr or via our contact page that you wish to return your order.

Please also consider before placing an order on our store the exceptions to which we do not grant credit for returns and exchanges:

• Returned items must have no signs of wear or apparent use.

You have the right to withdraw from this contract without giving any reason .

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the good or of the last good if the sale relates to several goods subject to a single order if these goods are delivered separately from the last good.

If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail).

In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


In case of withdrawal:

(Please complete and return this form by email to moustizap@gmail.com only if you wish to withdraw from the contract.)

For the attention of Mr LAFDAL, 11 Avenue Louis Aragon 62160, Aix Noulette

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date :
(*) Delete as appropriate.